Returns & Refunds

We hope you love your order! However, if for any reason you are not entirely satisfied, you may return any product in its original condition for a full refund within 14 calendar days from delivery.

Non-Returnable Items

• Earrings are non-refundable due to strict hygiene reasons.

Missing Orders

If you have not received your order, please contact us at hello@pearlabay.com.

Damaged or Incorrect Items

If the products you receive are damaged, faulty, or not what you originally ordered, we will be happy to:

• Exchange the items, or
• Offer a full refund (excluding shipping costs).

The customer is responsible for return shipping costs. We strongly recommend using tracked postage for all returns. Please contact us at hello@pearlabay.com to arrange this.

Refund Processing

We will process your refund as soon as possible, and no later than 14 calendar days after we receive the returned products. Refunds will be issued using the original payment method.

Fraud Prevention

We reserve the right to cancel and refund any order that we believe has been made using fraudulent methods, including system hacks or vulnerabilities caused by external interference.

For any other queries regarding delivery or returns, please email hello@pearlabay.com.