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Terms & Conditions

1. Introduction

Welcome to www.pearlabay.com. These Terms and Conditions (the "Terms") govern your use of our website and associated services. By accessing or using this website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use this website.

2. Company Information

  • Company Number: NI723174
  • Registered Office: 248 Upper Newtownards Road, Belfast, Northern Ireland, BT4 3EU
  • Orders Pick-Up Address: Unit 65 Fairhill Lane, Fairhill Shopping Centre, Ballymena, Northern Ireland, BT43 6UF

3. Use of Website

3.1. General Use

  • All content on this website is for informational purposes only. We do not guarantee accuracy, completeness, or suitability.
  • We reserve the right to restrict access to any part of our website at our discretion.

4. Products and Services

4.1. Availability & Pricing

  • All products and services are subject to availability and may be withdrawn at any time.
  • Prices are subject to change without notice.
  • While we strive for accuracy, we do not guarantee that product descriptions, pricing, or other content are error-free.

4.2. Order Refusal

We reserve the right to refuse any order, including but not limited to cases of:

  • Stock unavailability
  • Incorrect pricing
  • Suspected fraudulent activity

5. Placing Orders

5.1. Order Process

  • Orders must be placed following the instructions on our website.
  • A confirmation email will be sent upon receipt of your order. However, this does not constitute order acceptance, which occurs only upon dispatch.

6. Payment

6.1. Payment Methods

  • Payment must be made in full at the time of order placement.
  • Accepted payment methods: All payment methods, e.g., credit/debit cards, PayPal, etc.
  • All transactions are processed in GBP (£). Exchange rates and conversion fees are the customer’s responsibility.

7. Shipping & Delivery

7.1. Delivery Information

  • Delivery times and fees are as outlined on our website.
  • Delays may occur due to stock availability, shipping locations, and unforeseen external factors.

7.2. Customer Responsibility

  • Customers must provide accurate delivery details. We are not liable for incorrect deliveries due to customer errors.
  • Risk of loss and title transfer to the customer upon delivery.

8. Returns & Refunds

8.1. Return Policy

  • Please refer to our Returns Policy for full details.
  • We comply with the UK Consumer Rights Act 2015 and other relevant consumer laws.
  • Certain items, such as earrings and personalized products, are non-refundable.

9. Intellectual Property

  • All content (text, images, logos, graphics) is owned by Pearla Bay LTD or licensed for use.
  • You may not reproduce, distribute, or use our content without prior written permission.

10. User Accounts

10.1. Account Security

  • You may need to create an account for specific features.
  • You are responsible for maintaining account confidentiality.

10.2. Account Suspension

We reserve the right to suspend or terminate accounts if unauthorized access, misuse, or violations of these Terms are detected.

11. Limitation of Liability

  • To the fullest extent permitted by law, Pearla Bay LTD is not liable for any damages arising from the use of our website or products.
  • We do not exclude liability for death, personal injury, fraud, or any liability that cannot be legally excluded.

12. Indemnity

You agree to indemnify and hold harmless Pearla Bay LTD, its affiliates, directors, and employees from any claims, losses, or liabilities resulting from:

  • Your violation of these Terms
  • Your use of this website

13. Privacy Policy

Please review our [Privacy Policy] to understand how we collect, use, and protect your data.

14. Governing Law

These Terms are governed by the laws of England, Wales, Northern Ireland, and the Republic of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the courts within these regions.

15. Changes to Terms

We reserve the right to amend these Terms at any time. Updates will be posted on this page, and continued website use implies acceptance of any modifications.

16. Contact Information

For any queries regarding these Terms, please contact us:
📧 Email: hello@pearlabay.com
📞 Telephone: ‭07892434596‬
🏠 Address: 248 Upper Newtownards Road, Belfast, Northern Ireland, BT4 3EU